Authenticity Guarantee
• All products bearing official IP branding (including Chiikawa, Sanrio, Nagano, etc.) are 100% genuine and sourced through authorized channels.
• We conduct strict quality verification before shipment.
⚠️ NO RETURNS are accepted for officially licensed merchandise (Chiikawa, Sanrio, Nagano, etc.) are non-refundable unless:
Damaged in Transit: Contact us within 48 hours with:
Unboxing video showing damage
Photos of packaging & product
Suspected Counterfeit: Provide:
Side-by-side comparison with authentic product
Official brand verification report
Refunds issued only after brand confirmation.
✅ 30-Day Return Window: Unopened/unused items may be returned within 30 days of delivery.
✅ Customer Responsibilities:
Return shipping costs are the customer's responsibility.
Original packaging and tags must be intact.
Contact Us First: Email info@pokeke.com.au with:
Order number
Photos/video of the issue & Unboxing video
Return reason
Wait for Approval: We’ll provide a return address and instructions.
Ship Back: Use trackable shipping.
Processing Time: Approved refunds issued within 7 business days after we receive the return.
Deductions: Return shipping costs and original discount (if applicable) will be subtracted.
Exceptions:
No refunds for sale items, incorrectly addressed returns, or COD shipments.
Lost returns without tracking are ineligible.
